
FAQ
1.What is web hosting?
Web hosting refers to the process of publishing a web site so that it is available to the world on the Web. Paid web hosting also involves getting a domain name and not having forced ads displayed on your site. Please see our Quick Start Guide for info on how to get started with a paid web host.2.What is a domain name?
A domain name is a sequence of letters and numbers which determine the address of your site. This site's domain name is "WebHostingRatings.com." You need to register a domain name before your web site becomes accessible at this address. Please see our Domain Name Guide for all the details.3.What are PHP, SQL, Java, IP, etc.?
Those acronyms refer to various features such as programming languages, databases, etc. that might be available with a hosting plan. Please check out our Glossary for definitions. To find plans that support these options, please use our Advanced Search page.4.Can I keep my domain name when I change a host?
Yes. We recommend that you register your domain name with a separate registrar before getting a hosting plan (please see our Domain Name Guide). Then, when you need to move to another host, you just need to point your domain's name servers to this new host. If you registered your domain name with a host and now you want to move, you should find your registration records or contact this host and ask them how to control your domain name. If you have a problem, you can usually see the name of the registrar by performing a "Whois" query on your domain name and contact them.5.Does it make a difference what type of desktop computer I use?
No. This will only make a difference if you develop scripts that you want to use without changes on your web site. FrontPage extensions can also be done on Unix (or Linux) servers.6.I don't have any experience in creating a site. Who can help me create and host my site?
There are services such as 1001designs.com, OCWebdesign and CityMAX that do that. Please also see our Quick Start Guide.7.What is domain parking?
Domain parking lets you cheaply reserve a domain name for future use and display an "under construction" default page on it. You can register a domain and not park it anywhere but then your site will simply be inaccessible until you get a web host. Some registrar let you park your domain for free.8.What is full-service web hosting?
"Full-service" can refer to a variety of services offered in addition to providing web space, transfer, and emails for a web site. For example, it could be 24/7 toll free phone support, web design services, or web site content maintenance services.9.What are the numbers listed under "space" and "transfer"?
Space is the amount of "stuff" you can put on your web site. Available space is usually listed in megabytes (MB, millions of bytes). Single letter takes up one byte. HTML files are usually rather small (this file is about 25,000 bytes) but pictures and programs can get quite big. Your scripts, emails and stats will also take up space on your host.Transfer is the amount of "stuff" that visitors to your site can download before you reach your monthly limit. Transfer is usually listed in gigabytes (billions of bytes). After the transfer limit is reached for the month, you will need to pay extra for additional transfer at higher rates. For example, if an average visitor to your site views 3 HTML pages of 20 KB (thousands of bytes) each and 8 small embedded pictures of 10 KB each, and you get 500 visitors per day, you will require at least (3 * 20 + 8 * 10) * 500 * 30 = 2,100,000 KB = 2.1 GB of transfer per month.
10.How do I pay for web hosting?
The methods of payment which are accepted depend on each individual host. Almost everybody accepts credit cards such as Visa and MasterCard. Vast majority of plans require periodic (usually monthly up to yearly) payments.11.How do I upload my site?
The main method of uploading files to your site's account is by using FTP. When you sign up with a host, you will probably get an FTP account that lets you access files in your account (usually ftp.yoursitename.com, your main account name and password). Then you can use a built-in Windows or Internet Explorer FTP client, or some other software that supports FTP such as CuteFTP, WS_FTP, or Total Commander, to transfer files from your hard drive to your account. If you don't get an FTP account or if you prefer a Web interface, you can use your account control panel's File Manager instead. Yet another method is to use an SSH or telnet client software, such as SecureCRT, to upload using Zmodem protocol (sz and rz commands). All these methods will work fine, but we recommend using dedicated FTP programs as the preferred solution because these programs have the best user interfaces and support advanced options like setting file permissions and resuming aborted file transfers.12.What is uptime?
Uptime is the percentage of time that a web site is working. For example, if some host has an uptime average of 99.86%, this means that your site will be down for a total about 1 hour each month. We monitor uptime of customer websites of many web hosts and we display this data on the host's details page. Some hosts also offer "uptime guarantees" but this is not as valuable as it might appear (see our gotchas page for more details).13.Can I use Java applets, JavaScript, and Flash pages on my site?
Yes. Those are client-side technologies, so the host doesn't have to do anything to support or enable them. Any browser (such as Internet Explorer or Netscape) that supports them is enough, so any host will do. It doesn't matter whether Java or Flash are listed among the plan's features, they are supported by default.14.Should I use a Unix (Linux, SunOS, BSD, etc.) or Windows NT (Windows 2000) based server?
Which operating system you decide to use should depend on what features you need. For example, if you are already using IIS, ASP, VBScript, Windows Media, Microsoft Access, Microsoft SQL Server, or Visual InterDev, and you don't have the time to learn Unix-based solutions, you'll have to choose a Windows NT or Windows 2000-based host. Just because your desktop is Windows-based doesn't mean you should use a Windows host. You may notice that Linux-based operating systems and Apache Web servers are most common among web hosting companies. This is due to Apache's many shared-hosting features, a good track record of stability and performance, and because Linux and Apache are free. In addition to cross-platform products like Java or Cold Fusion, it is also possible to find hosts that run unusual combinations that for example let you use Apache on Windows NT or ASP on Linux.Even if you use FrontPage and its extensions for your site design, you can find many web hosts that will support these extensions on a Unix system using our Advanced Search page.
15.How much data transfer will I need?
You can figure out how much data transfer you will require by estimating your average page size (including graphics!) and multiplying it by the number of page views you expect to have in a month. For example: with an average page size of 50 KB, and around 2000 page views per day, you will transfer an average of 3 GB per month. In this case, you should get a plan with 4 to 5 GB of data transfer limit per month, so you don't have to worry about overstepping your account's limit, which may cause extra per GB transfer charges.16.Can't I just get a DSL line or a cable modem and host the site or my own computer?
Sure, you could do that, but it's not a good idea for several reasons. First, a vast majority of ISPs won't let you legally use a residential cable modem or a DSL line to host a public server. You would have to get a more expensive business package. Second, ADSL and cable lines usually have lower upstream bandwidth than downstream bandwidth, so your site may appear to be sluggish under heavy traffic. Third, DSL and cable lines have a much lower reliability than dedicated T1 or better lines. Fourth, you wouldn't have the benefit of data security, data backup, UPS power, or technical support that a host can provide.17.Do I need stats?
Probably not. If you can access raw logs, you could download them and analyze them on your home computer with a stats program yourself. However, the log files can get quite large for popular sites, so having the server analyze them may be more convenient. You could also use a service like WebTrends, theCounter.com, or Site Meter to get more detailed stats on your users than any host's stats program can provide.18.Can I run my own software on my site?
This depends on a web host and a plan. Most plans will allow running scripts in languages such as Perl or PHP. Some plans will also allow you to compile program in C/C++ and run them. Some Unix plans will also allow you to run "cron" which enables you to automatically execute programs or scripts at a specific time and date. However to get a full control over all aspects of your server, you will need a dedicated or co-located server instead of a shared plan.19.Do I need a static IP address for my site?
Maybe. There are some advantages to having a unique IP for your site. When you change servers, you can point your users to a new IP, so they don't have to wait for the domain name change to propagate. With a static IP, it can also be simpler to upload and test your site before transferring the domain name to a new server. Setting up SSL is also much simpler. You may also not want to share your IP with some sites that could lead to your site being banned by search engines or spam lists.20.Should I simply choose a cheapest plan?
We wouldn't recommend choosing any plan below $5 per month if you expect to get a reasonable level of technical support.21.Are there any extra costs involved in hosting a secure site?
Yes, you'll need to get a digital certificate from a Certificate Authority such as VeriSign, Thawte, or Equifax Secure.22.Should I worry that my host is a reseller?
Probably not. It is quite possible to get better support or prices from a reseller than from a base company. Resellers are usually smaller companies and since they don't own the server, sometimes they have to wait for the parent company to perform some tasks.23.Should I go with a big or small hosting company?
This depends on your preferences. Large companies might be considered to have better chances of staying in business for a long time and may be able to negotiate better deals for their customers, but small hosts are usually cheaper, provide better support for individuals and small businesses, and are quicker to offer new features.24.I don't want my site to be down. Ever. What host should I use?
No host can provide 100% uptime. We monitor uptime for many hosts and you could use this data as a guide.&bnsp; But even the biggest and best multi-million dollar sites go down from time to time due to various unforeseen circumstances. The best you can find is an uptime guarantee, where the host offers refunds for downtime.25.Can I reduce the amount of data transfer my site needs?
Usually yes. Try to optimize all the graphics on your site. Many GIFs don't look noticeably worse with fewer colors. Don't duplicate graphics files, let the browser cache them. Try to clean up your HTML by using relative paths, short filenames, less extras, and reducing the number of spaces and new lines. If your site is mainly text-based, ask your host about using an HTTP compression module like mod_gzip.26.What is the address of my web site?
When you sign up for your hosting package with Hosting Phalanx, you first have to book a domain name (www.yourdomainname.com) that you can use to view your web site. Your domain name is your business address online. You can actually view your web site using any of the following addresses:http://yourdomain.com
http://www.yourdomain.com
(Replace "yourdomain" with your domain name)
If you do not already have a domain name, you can book it while placing your hosting order.
If you have not yet decided on placing your hosting order, but only want to reserve your domain name, you can do so from our domain registration page.
27.When can I start hosting my site?
You can start hosting your order as soon as it is activated. Orders are generally activated within 24 – 48 hours of your payment being realized.Once your order is activated, you will mailed your login details and ftp details to upload your website.
28.How do I add more server space?
1.You can add more server space/upgrade hosting plan through upgrade option in your user account in the site.29.How do I transfer my hosting services from my existing service provider to hostingphalanx.com?
Incase you want to move your website from your existing service provider to Hosting Phalanx, you should first upload your website in your Hosting Phalanx account. After uploading your website, contact your Domain registration provider and have you’re a records/DNS pointed to Hosting Phalanx DNS.30.Do you provide assistance in web design?
We appreciate your inquiry, Hosting Phalanx is also provide the Webdesign and SEO Services to its customer. So we can help you on your webdesign requirements.31.What scripting languages do you support?
The scripting languages supported by Linux hosting is :Perl 2
Python 3
Ruby 1.8
Tomcat 5
Samba 3
PHP5
32.What versions of PHP do you support?
Hosting Phalanx supports PHP 4.0, 5.0 and more.33.What emailing components support do I get?
We do not provide mail components in hosting accounts. However, you can use the mail functions supported by the scripting language that you use, like php mail().34.Will I get the traffic details of my website?
Yes. All hosting packages come with web statistics tool that provides you the traffic details of your website.35.Which SQL database is available on Linux , is it MS-SQL or MYSQL?
MYSQL is free with all hosting packages.36.What are the database management tools that you provide?
Once you have created a Database, you can manage the databases using the below web-based database management tools:phpMyAdmin to manage MySQL databases
37.How many tables can one create in a database?
Hosting Phalanx, does not put any restriction on the number of tables that you can create in a database.38.What are the back-up options provided?
Hosting Phalanx provides you tools to backup the website content as well as databases.39.Is there a guarantee that my data wont be lost OR is there a backup process of the data?
Hosting Phalanx provides you with back-up tools for your website files and data. This is the best method for you to keep a backup and roll it back whenever needed.40.If the duration of my package expires will i get the data stored for the domain,which i booked?
We suggest that you backup your website and data using the backup options provided to you in the Control panel.Incase, you are unable to take a backup of the website contents and data, please get in touch with our customer support.
41.Which file types are supported in Linux Hosting?
It support php, HTML files.42.Do you support streaming video?
Yes. We support HTTP Streaming media. You can upload file types like .swf, .ra, .rv, .rm, .asf, .wma, .wmv, .mov.The hosting service does not include any media player. You can upload any media player that is required to play your streaming media.
Please note: Hosting Phalanx does not provide streaming media server that is required for streaming large media files. However, you can use HTTP streaming with Hosting Phalanx. HTTP streaming is most suitable if you have media files less than 60 seconds in length.
43.Why is my file being denied?
Your file may be denied for one or more of the following reasons:-
-The file type is not supported.
-The file size is too large.
-The name of your file is invalid.
44.How do I login and work in cPanel control panel?
The login details for your cPanel will be provided to you at the time of activation of your order.From the control panel, you can upload files, create databases and perform various other tasks. Incase of any help required, a help section is available in the control panel.
45.How do I upload my website?
Hosting Phalanx provides you two methods to upload your website files:I.Publishing through FTP clients: The easiest way to transfer your files is to use the File transfer Protocol (FTP) utility. The ftp account login and password are mailed to you at the time of activation of your hosting account.
FTP clients can be installed on your computer and files can be transferred to your website directly from your computer. Many FTP clients are available on the Internet for free download.
Below are some popular FTP Clients:
- FileZilla ( download page ) – This is a popular free FTP client. We have prepared a step-by-step tutorial to use this FTP client.
- WS_FTP ( download page )
- CuteFTP ( download page )
The login details of the Plesk Control panel will be mailed to you after activation of your hosting account.
Here is a step-by step tutorial to use the File Manager.
46.How do I upload files using cPanel 'File Manager'?
File Manager allows you to upload files to your website without the need for a FTP client installed on your PC. However, File Manager is suitable for uploading a smaller number of files. If you have a file that is bigger than 5 MB or have more than 10 files to upload, we recommend using a desktop FTP client.47.How do I use FileZilla FTP client?
FileZilla is a free FTP client that you can use to upload your website files.Download FileZilla. Installation instructions are provided in the FileZilla website.
This section provides you a basic tutorial to use FileZilla.
48.Why don't any of the changes show up on my site?
If you made changes and the website does not show up, try the below to steps:1. Access your web page over a web browser (like Internet Explorer or Mozilla). Press “Shift” key on your keyboard while clicking “Refresh” or “Reload”. This should reload your web page completely and the changes should be shown. Else, go to next step.
2. Check if you have uploaded the files to the correct directory. Generally, files that should be viewed by users should be placed in the ‘public_html’ directory.
If you are still not able to see the changes, please mail to our customer care email id.
49.Where does one upload the site i.e. in which subdirectory?
It is a best practice to upload your files to below directories based on the type of files:-Web pages that need to be accessed by your users should be uploaded to the ‘public_html’ directory.
50.I am unable to connect using ftp. What should I do?
If you are unable to connect using FTP client, please try the below:- Check if the hostname, username and password are correct. Username and password are case sensitive.
- If you are not sure of the username and password, you can re-create the username or change the password from your control panel.
51.How do I transfer files to my website?
Files must be transferred to the web server via File Transport Protocol (FTP). If you need FTP, telnet, mail, or other Internet software, visit Shareware.com. www.Shareware.com is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP. We can recommend you using the WS_FTP.52.What is the full path of my home directory?
/home/username/public_html53.Do I have a control panel for my linux hosting account from where I can manage my site?
Yes, you can logon to http://yourdomainname/cpanel and manage your website. Here you will have to provide your user name and password given to you at the time your account was created.54.Can I get shell (telnet) access to my site?
For security reasons, we can only provide FTP access to your website.55.Can I install my own cgi scripts?
Yes, All Unix packges can have its own cgi-bin. We monitor for poorly written scripts that may become resource hogs. Where is Perl located on the web server? Perl can be found as /usr/bin/perl56.Can I protect parts of my site with passwords?
yes, you have an option in your control panel from where you can password protect your directories.57.Can I use FrontPage extensions on my site?
Due to security concerns, we discourage the use of FrontPage extensions on our web server. Making them available poses a serious security threat to the content of every site on our server.58.Can I use Server Side Includes on my site?
Server Side Includes (SSI) are not automatically enabled on your website by default. It is available, however, by emailing at support@webcomindia.net and asking for it to be enabled. Once enabled, an HTML file must be given the extension .shtml for the HTML to be parsed.59.Is anonymous FTP available for use on the web server?
Anonymous FTP is not available for your website. We ask that you please use HTTP instead of FTP to provide files to the public, if necessary.Our Frequently Asked Questions on Linux gives you insight on what you can expect when choosing a Unix or Linux platform to host your site. Also included is a comparison of Unix vs. Windows Web Hosting features.
60.What is Linux?
Linux is a complete operating system that is similar but not identical to Unix. It runs on a wide variety of hardware, ranging from Intel and AMD CPUs to more exotic hardware such as Digital Alpha computers, PowerPCs, and Silicon Graphics workstations. Probably the most unique characteristic of Linux is that it is freely distributable. Freely distributable means that the source code for the kernel and most software cannot be withheld. It does not mean that companies cannot charge for it. By means of comparison, hosting a website on Unix or Linux is nearly identical.61.Who invented Linux?
A young student, named Linus Torvalds, from the University of Helsinki in Finland, created Linux in 1991. Since it’s inception, Linux has been developed by thousands of developers from all over the world. Developed under the GNU General Public License, the source code for Linux is freely available to everyone, making it an attractive alternative to the pricey Windows platform.62.Do I have to purchase licensing fees to operate my site on Unix?
A majority of the software written for Unix and Linux is developed under the same GNU General Public License as the operating systems. What this means, is that it is fairly simple to locate and install the software you need with minimal, if any, out of pocket expense. Compared to the Windows platform, this is a big plus for the Unix and Linux markets.63.What is Apache, and what can it do for me?
Apache is the name of the software that allows you to run a web service on a Unix server. Apache is very popular and provides access to most web sites on the Internet.64.Why should I choose to host my website on a Unix-based machine?
Unix has a proven track record of performance, stability and security. It has been in a state of constant refinement since its inception 30 years ago, and is based on open standards, allowing easy access to operating system features and applications. Unix is, by default, text-based and does not use a graphical user interface (GUI), which means it can dedicate the full power of the server to your web site.65.What scripting languages are available for Unix?
There are many options available when it comes to writing CGI scripts on a Unix machine. The most common at the time of this writing are PHP and PERL. There are many introductions, tutorials, and even sample scripts available on the Internet when it comes to PHP and PERL.66.What databases are available for my Unix website?
That depends mostly on the web hosting provider you select to host your website. There are many flavors of databases that run on Unix, but the most prevalent among web host providers are mSQL, MySQL., and PostgreSQL. These databases are all relational in nature, and allow highly optimized communication with your website for quick retrieval of information.67.Is it more or less expensive to host my site on a Unix or a Windows platform?
That depends on what you mean by “hosting your site”. If you plan to host the site yourself, and you own the web servers or the software on them, then Unix (or Linux) would definitely be a less expensive option. If you plan to sign up with a web hosting company, and they own the servers and the software installed on them, you will find that there are excellent hosting options available for each platform at very comparable prices.68.I am referencing correctly to my script, but it is still not working. What else could be the problem?
Make sure the script has the correct permissions on it to execute. These are numerically '755'. You can change these permissions in most FTP clients, or by connecting via SSH2 to the server and running this command:chmod 755 script.pl
Where 'script.pl' is the name of the script you need to modify permissions on.
69.Can I run .htaccess files on my linux account?
Yes.70.OK, I have placed my files into your /www/ directory, but I still see the default homepage your server has created. Where are my pages?
You will need to overwrite/remove the default index.html page our servers place in your root directory. Our servers read this first by default, so either remove it, or overwrite it so that your index page is visible.71.I am an experienced Linux user - can I telnet to your servers?
No. Hosting Phalanx has removed Telnet access to the servers, however you can use an SSH2 client to connect, using your standard login/password.72.I have referenced to the scripts in my cgi bin as follows /cgi-bin/script.pl. Why is it not working?
So that you are referencing to files in your unique bin, you must use this referencing format:/cgi-yourlogin/script.pl
Where 'yourlogin' is your FTP login name.
73.I am Using Microsoft Windows Operating System. Can I Go For Linux Hosting?
yes, Ofcourse. Its not a Matter that which OS you are using. you can Control your Website Via Web Browser with your Windows OS. Linux Hosting Means our Server's OS is Linux(Where we Store your Website). Linux is More Secure and Stable OS. Only If you create a Website with ASP then you need Windows Server. Otherwise Linux is the Best Option.74.What is a Domain Name?
Domain Name is a Short Name which Identifies one or more IP Address and open Particular Web Page associated with Particular IP Address.For Example: "google.com" is a Domain Name. The Pages of Google.com is Stored On a Server. The IP address of Server is 74.125.53.99. That Google.com Domain Name is associated with 74.125.53.99 IP address. So whenever any one Enter Google.com, Its First check the IP address then open the Associated Web Page (index.html)stored on this Server. Then you can see Google.com Page in your Browser.
If you Click 74.125.53.99 IP address, then also Google.com Page will Open. Remembering a Domain Name is Easier then Remembering IP Address.
75.What is Web Hosting?
Web Hosting is Nothing But to Store your Web Pages in a Server. Every Server Associated with IP address. Whener any One Enter a Domain Name, The Domain Name open a Particular Web Page From Particular That Server associated with That Domain Name.For Example microsoft.com have multiple pages (index.html, windows.html, serch.html.....etc). All Pages are stored in a Server. Whenever anyone Enter microsoft.com domain name, it will check files in particular server associated with microsoft.com domain name, then open index.html Page from Server. So you will See index.html Page in your Browser when you type www.microsoft.com.
This is Called Web Hosting. Because you Host your Web Pages in a Server. So that Everyone can Check your Website (web pages) just typing your Domain Name.
76.What is the Advantage of Having a Website?
-
-Gain a Large Cliant Base or Visitors.
-Increase Customers/Visitors Confidence.
-Cost Effective Promotion and Online Marketing
-24 Hour Global Access. Spread your voice arround the World.
-Keep your Visitor/Clients Updated.
-Easy Communicating with visitor/clients.
77.Do you allow sites to advertise for money, on their web site?
Yes, we allow sites to have commercial advertisements.78.What is your Payment Option?
We Support all Major Credit Cards and Debit Cards payment through PAYPAL.If you are a Indian and Don't Have any Credit card then you can Pay us Via Online Net Banking, Bank Transfer. Even we Support DD and Check.
79.Do you allow adult sites?
No, we Don't allow adult sites on our Server.80.Is tax included with my monthly or yearly plan?
Yes, tax is included with Every Hosting Packages.81.What control panel do you Provide and do you have a demo?
We Provide World's Best Popular Control Panel for Linux Hostings Called cPanel. It is easy-to-use, powerful tools that perform essential tasks quickly, easily, and reliably. With CPanel you will have Full Control over your Hosting.A demo of Cpanel Control Panel can be found Here
82.Can I pay monthly?
Yes, Even you can Pay us for 4 month or 6 month. But Not in Every Package.83.Are there any hidden costs, or setup fees?
No.84.Can I password protect directories?
Yes you can password protect directory's within CPanel.85.Can I Block a IP Which i Don't want to see my Website?
Yes you can Block using CPanel.